Around 90% of customers prefer texting over phone calls when it comes to communication with businesses.

This is especially true for quick and convenient exchanges like customer service or appointment confirmations.

80% of callers who reach voicemail don’t leave a message.

Customers often prefer speaking to someone directly, and failing to answer could lead them to competitors.

67% of customers will hang up if they can't reach a business on the first attempt.

First impressions matter! Quick responses can boost customer satisfaction and retention.

85% of missed calls never call back.

Missing a call could mean missing a potential sale or client, as most customers won't try again.